Frequently Asked Questions

We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email us at hello@garycoelho.com

GENERAL QUESTIONS

 

Q: How would you describe your photography?

A: We are focused on documenting the emotional connection between two people. Typically our images are moody in nature but can also venture over to fun or lighthearted. However, we usually find ourselves being drawn back to those dramatic images.  We love to create images that emulate the intense love you have for significant other.

Q: What is your photography style?

A: As wedding storytellers, we aim to artfully record and present the authentic story of your day allowing you to truly experience the magic of your wedding day. We do that by capturing candid moments as they happen, without directing or intervening and when the time is right, we will also take a more active role in offering direction, enhancing the aesthetic of the image by posing you in flattering, natural ways that don’t look or feel posed and contrived.

The inconspicuous approach to the candid photographs help us capture the magic of your day, revealing the true  character of yourselves, your guests and the experience. For those less candid images,  we are constantly in search of and dreaming up unique and creative perspectives, often going to great lengths in pursuit of an epic shot.

Your wedding day photos will be a mixture of journalistic, candid and posed photos. We love using creative lighting, unique perspectives, angles, compositions to create your wedding story. Visit our Style page to learn more or see examples of our vision, please visit our Portfolio as well as our Blog.

 

Q: Does your studio offer wedding video or cinema services?

A: Yes. To see examples of our weddings video or cinema services, click here

Q: Have you shot at my venue before?

A: We have shot weddings at numerous Orange County and Los Angeles venues, so there is a good chance that we have or we know about your venue. If we haven’t, it is generally not an issue. We always research new venues before the day of the wedding to ensure we know the best locations for your wedding photos.

Q: Do you do destination weddings and what are the fees associated with destination weddings?

A: Of Course!!! Lake Tahoe and Hawaii are some of our more frequent and recent destinations, but we are interested in shooting anywhere you want to have your wedding. Our destination wedding photography packages include the cost of travel and reasonable accommodations. For more information and special pricing, contact us by clicking here and lets us know where your wedding is going to be.

Q: Will Gary be shooting my wedding?

A: Unless you book an associate package or there is some unforeseen circumstance such as illness, death or uncontrollable act of nature, Gary will be the photographer for your engagement session and wedding. We do have a team of associate photographers as well for dates that Gary is previously booked or unavailable.

Q:What other types of photography do you do

A:  Weddings are our passion. We love the intense dynamics that occur on the wedding day and the rush we get from creating stunning wedding images in that environment. Typically, 90% of our work and bookings are weddings. We do occasional maternity sessions or portrait sessions for previous wedding clients, however, our focus is excel at one specific genre and give it and our clients 110% of our creative efforts.

 

QUALITY AND DELIVERY QUESTIONS

 

Q: Can you provide us with an entire gallery from a wedding day to review?

A: Sure! Our style and work ethic is consistent through out the entire day. If you would like to see an entire wedding gallery, please let us know.

Q: My venue is very dark. How do you shoot in the dark situations?

A: We embrace the dark! Low light is a great way to add drama and mood to your images which is what we are all about. Its also a great way to have your images stand out and be different then many of the brightly lit photographs you see daily. Obviously there are technical and equipment challenges in these situations and occasionally we need to light up these dark venues, but we have all the tools necessary to make some dramatic low light images.

Q: Do you deliver every image you shoot?

A: The short answer is no. On an average wedding day, our team will shoot thousands of images. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may not contribute the overall wedding or gallery collection.

Our goal is to tell your full story, completely and beautifully. With this in mind, we focus on quality over quantity for our clients. We would rather give you a couple hundred “omgwtfholycrap” photographs, rather than a couple thousand “so-so” ones. In general we usually end up providing our couples with approximate 600 to 1100 images, depending on the nature of the wedding.

Additionally, candid moments, laughs and emotional tears can be some of  best images from the day but they can also result in some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. This process of elimination insures you receive only the absolute best images from your wedding day.

Q: When will we receive our images?

A: We aim to entice you with a couple “sneak peeks” within a few days of your wedding. But we like to be complete and thorough with our post production to ensure the highest quality possible for your images. That’s because our creative commitment to you extends well beyond your wedding day as we want to the images to stand the test of time.  Generally images are delivered to our clients approximately 3 to 4 weeks after the wedding.  This can take longer depending on the time of year due the nature of wedding schedules and wedding season.

 

WEDDING BLOG or MAGAZINE ENTRY QUESTIONS

 

Q: How do I get my wedding published on other wedding blogs or magazines?

A: There are numerous of wedding blogs available on the internet. This is in no way a complete list but Click Here for a list of our favorite wedding blogs and their instructions for submission.

Q:Do you submit your weddings to be published on other wedding blogs or magazines?

A: Yes! With all the different requirements and preferences from wedding blog editors for submissions (read above), not every wedding meets the criteria to be blogged, but when they do, we are sure to send them out. We have been featured a few times on some different magazines.

 

IMAGE EDITING QUESTIONS

 

Q: Do you touch up all the images in our wedding collection?

A: After the process of narrowing down the final collection of images is completed, each image is individually reviewed to ensure correct brightness/exposure, sharpness and color corrections are present before they are submitted to the online gallery. In addition to that, we select our favorite images that receive some extra special attention with some advanced editing to make them really stand out. These are also submitted into the online gallery with the final collection.

 

WEDDING DAY QUESTIONS

 

Q: How many hours do you suggest we set aside for wedding day photos?

A: This is always a really tough question and can change significantly based on the individual wedding. In fact, it  vary so much that we have created an entire section to this topic alone. To learn more about how to allocate time on your wedding day to get the photos you want, visit our  Wedding Photography Timeline page

Q: We have a break or downtime in our wedding day. Do you break up your hours? 

A: The simple answer is no. Our packages and collections come with a variety of different amounts of hourly coverage to best suit your needs. These amounts are for continuous and consecutive hours.

Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding and we do our very best to educate all of our clients during our initial consultation about how much time they really need coverage for. Sometimes things just don’t work out the way we all had hoped. That being said, when the contracted amount of hours has lapsed, we will ask if you want to extend coverage based on the contracted overtime rate outlined in the agreement. Rates are billed hourly per photographer or videographer as we have to compensate each team member for extra hours of work and additional files in post production.

 

ENGAGEMENT SESSION QUESTIONS


Q: When can we expect to see our photos from our engagement session?

A: Turnaround time for all of our sessions are typically 3-4 weeks or sooner after the date of the shoot. If you need a few images sooner for a save the date or other necessity we are happy to accommodate and get you what you need.

Q: When do you recommend we do our engagement session?

A: We understand that you may not want to do your engagement session as soon as you book for a multitude of different reasons. Waiting a while is perfectly fine. However, some products we provide such as portrait books (engagement book or sign in book) that are used as guest books for the wedding take a few weeks to manufacture so we need to all enough time to get the shoot processed and get the book made (see next section). Typically we prefer to do the shoot no later than 3 months before the wedding for this reason.

Q: Can we schedule our engagement session for the weekend?

A: Engagement session scheduling will be on a case by case basis. Time of year and locations play a big factor. Some locations are better on weekends, others are better on weekends. Some months in the middle of wedding season are nearly impossible to have weekend dates available where as weekends are easier to schedule during late fall through the end of winter.

 

ALBUMS, PRINTS, BOOKS QUESTIONS


Q: Do you offer any prints, canvas or metals?

A: Yes! And they are gorgeous!!!!!

After the images are placed on the online gallery and you receive your link to view the photos, you can order professional, high quality prints, metal displays and canvas’ to be delivered directly to you right from the gallery. It’s a simple no hassle process. There is no need to upload your files to another platform or vendor to order grand art pieces for your home.

Q: How long does it take to get my wedding album?

A: Production times vary and are highly based on how quickly we receive your selections for your wedding album. After the selections are received, the design and revision process takes about 2 weeks followed by 4-6 weeks of album production after revisions are completed and the album is submitted. This largely depends on how quickly we receive feedback from our clients. Some couples complete this within a month or two; others take over a year.

Q: How long does it take to get my guest book/sign-in book?

The sign-in book takes around 3 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly we receive your selections and feedback.

 

IMAGE DOWNLOAD QUESTIONS AND LEGAL


Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, please let us know and we will make arrangements to provide you with the files you need.


Q: What rights do I have to the digital files?

A: You have the right to reprint images whenever you want. However you may not sell your images for profit or publish your images without the written consent of Gary Coelho Photography.


Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: No. Most consumers typically do not have the right software for their computers to view or process RAW files anyway. Our JPEG files come in high resolution and are universally readable by all computer and software programs.


Q: How do we obtain our digital files after the shoot?

A: The Full Resolution files will be available to for download directly to your computer after they are placed on the online gallery. If you require a USB drive with your files, the fee is $175 per USB drive.

Q: What if I lose my images?

A: We encourage our clients to make a duplicate copy of the files after you have downloaded them and keep them somewhere safe. But if this does happen, we keep all of our images forever so we can arrange to provide you with a copy.

 

BUSINESS INSURANCE AND IMAGE BACKUP QUESTIONS

Q: Do you backup our images? How do ensure the security of images?

A: Yes we do. Although no system is perfect, we do everything we can to secure the images. Here are  key things we do to secure your images.

  1. Our cameras have dual memory card slots so every image we shoot is recorded separately onto different memory cards so there are two copies in the camera.
  2. When the memory cards are full, we replace them and never use the same card twice on a wedding day.
  3. When we get to the reception, we start performing a backup of the images onto a laptop and onto a portable card reading device.
  4. At the end of the night, we backup the remaining images onto the same systems listed in number 3.
  5. When we arrive home after the wedding, the images are uploaded onto two separate hard drives our computer system which creates another two copies of each image. At this point we now have 6 copies of each image. (two memory cards, each with the same images, one copy on laptop, one copy on the portable drive, 1 copy each on the two computer system hard drives.

Despite all this, there can still be corruption somewhere. Most often if corruption is going to occur, it would be a result of the memory card not recording the files from the camera correctly. There is no way to know until we download the photos off of the memory card. That is why we have two memory cards in the cameras. Additionally, that’s also why we have the additional photographers at the wedding.

Q: Do you have liability insurance?

A: Yes. We are happy to a email copy over to any venue the requires proof of liability or certificates of additional insured.

 

RESERVATIONS, PAYMENT AND FEES

 

Q: How do we hire you and reserve you for our date?

A: Easy. Just contact us and we’ll arrange an opportunity to meet to get to know each other and ensure that we’re a perfect match. As soon as you decide on booking us, we will send you a contract with all the pertinent details and information. Your date is officially reserved once we receive your signed contract and deposit.


Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $150/hour for the lead Photographer and $100/hour per additional team member present.

Q: Can we pay via credit card or paypal?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.

Q: If we cancel the wedding, will we receive our deposit back?
A: Deposits are non-refundable.

Q: If we change our wedding to a different date, will we be able to use our deposit towards a future date?
A: Yes, as long as we are still available for the new wedding date.  Also, if rates change from your original date to your new date, the new rates will apply.

Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: We are and Orange County and Los Angeles based studio. There are no travel feels for those areas. All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:
– Santa Barbara and Ventura Counties,  CA – $250.00 flat fee
– San Diego, CA – $150.00 flat fee
– All other destinations not listed are addressed on case by case basis

 

 

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